Last updated: May 2026
TWH Carpet Cleaning (“we”, “us”, “our”) operates the website twhcarpetcleaning.co.uk. We are based at 21 Girton Road, Ellesmere Port, South Wirral, CH65 5BE. For privacy questions, contact Twhcarpetcleaning@outlook.com.
When you submit a quote form we collect: your name, email address, phone number, postcode and any details you provide about the cleaning work needed.
We use your information solely to respond to your enquiry and, if you book, to provide the cleaning service you've requested. The legal basis is your consent (UK GDPR Article 6(1)(a)) or performance of a contract (Article 6(1)(b)) once you book.
Form submissions are processed by FormSubmit (formsubmit.co), which forwards them to our email. We do not sell or share your details with third parties for marketing.
We keep enquiry emails for up to 24 months unless you become a customer, in which case we retain customer records for up to 7 years to meet HMRC accounting requirements.
Under UK GDPR you have the right to access, correct, delete or restrict use of your personal data, and to object to processing or ask for it in a portable format. Email us at Twhcarpetcleaning@outlook.com and we'll respond within one month.
If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office (ico.org.uk).
For details on the cookies this site uses, see our cookie policy.